Frequent questions

How do I track my order?

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.

What States can you ship to?

*Consult the guidelines that correspond to your category and fulfillment location.

Do I need to be home to receive my package?

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.

Can I ship to a P.O. Box?

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.

How long does it take for an order to ship?

When your package has been created with a shipping label and has been sent out, you will receive an email notification with tracking information.

Please allow 3 days for fulfillment and 1-5 business days for delivery. If it has been more than 3 business days and you have not received a tracking email, please contact orders@afroheadrums.com for assistance.

We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

Can I add or remove a product from my order?

Unfortunately, not at the moment.

My product arrived damaged. Can I return it?

Unfortunately, we are currently unable to accept returns. Please reach out to our CS Team with a picture of the damage, and they will assist you.

How old do you have to be to place an order?

21 or older.

Can I return my product?

Unfortunately, we are currently unable to accept returns.

I ordered multiple products, but I only received some of them. What happens next?

Sometimes, when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service at orders@afroheadrums.com so we can look into it and help you.

Do you ship internationally?

Unfortunately, not at the moment.